Shipping policy

Shipping:

Aisla Cree intends to ship your order as soon as possible. Orders are processed and shipped on business days (excluding holidays and weekends). Orders should be delivered within 7 business days after they are shipped.

Please note that orders submitted on weekends and holidays will be processed on the next business day. While we strive for efficiency, occasional delays may arise. In such instances, we will proactively notify you in advance, keeping you informed every step of the way.

Upon processing of your order, a shipping confirmation email will be generated along with tracking.

Currently, we only ship within the United States.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused. Please note, shipping costs are not covered on returned items. The cost of shipping a return will be the customers responsibility.

To start a return, you can contact us at CustomerSupport@AislaCree.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If your return is accepted you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at CustomerSupport@AislaCree.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.